Independent prototype · not a government service · all case data on this site is synthetic
The citizen gets the final word
Say what went wrong. Understand what comes back.
Keep your complaint open until the problem is fixed.
Start without an account · Hindi, Gujarati, Hinglish, English
· Prototype: nothing is sent to a government department.
Four moments. One case.
From the first message to the final answer. Try the previews to see how it works.
Type it or say it. Sunwai suggests the department, and you check the details before anything is filed.
Let’s get this to the right department.
The department, the deadline, and the next step. Your complaint keeps one number and a history you can follow.
Read the original reply alongside a simple explanation, so you can decide what to do next.
This office passed your complaint to another department and closed its part of the file. The reply does not confirm that the water was cleared.
Sunwai’s explanation · illustrative replyIf the problem is still there, say so. Your case reopens with its history intact and an appeal ready to review.
Has the water actually cleared?
Your answer is recorded alongside theirs.Two records. One complaint.
A department’s reply is part of the story. Sunwai keeps your answer beside it, so a problem that continues keeps its history.
Watch one case from start to finishIncome tax refund of ₹12,400
The department’s record
Refund processed
“Applicant advised to check with bank.”
The citizen’s answer
Still not received
The complaint stays open in Sunwai.
Use what feels familiar
No department directory to navigate. No special words to learn. Tell Sunwai what happened.
Write your problem, or use the microphone. Check the draft before you file.
Open chatSpeak in your language. The line understands 22 Indian languages and English, and replies in 11.
Call +91 79 7141 4123File with text or a voice note, check your case, and answer when the department replies.
WhatsApp link isn’t available here yet. Start in chat.
The phone line uses AI. All complaints in this prototype stay in Sunwai.
1:56Take a closer look
From a phone call to a citizen’s verdict. See the working prototype, then try it yourself.
Built around a real gap: CPGRAMS disposed 1,88,969 grievances in April 2026, averaging 13 days. Sunwai explores how the citizen’s answer can stay part of that record. See the published figures.
A few things to know before you try Sunwai.
No. Sunwai is an independent prototype built for a hackathon. It is not affiliated with, endorsed by or connected to CPGRAMS or any government body, in either direction. Nothing you file here reaches a real department, and no real grievance data is read.
The mechanism. CPGRAMS already routes, tracks and disposes grievances against a 21-day standard, and its appeal channel disposes 93.84% of what reaches it. Sunwai keeps the citizen’s answer on the case itself — and everything downstream of it: reopening in place, a decoded reply, and an appeal drafted from the case's own facts.
Yes. It is a real Indian landline and it answers day and night. Describe a problem and a case is filed while you are on the call, with the number read back before you hang up. You are talking to an AI, and the case it creates lives only in this prototype.
Because the portal is not built that way. Its own FAQ tells you to lodge a fresh grievance instead — which is counted as a new receipt and disposed all over again. DARPG's 2026 analysis found that happened to 5.01 lakh grievances between 2022 and 2025, and asked for “a mechanism to track correction status.” That request is what this prototype is.
You do, and the demo says so on the page. Under the case there is a panel where you take the department's decisions — the five moves an officer actually has under Annexure-A of the 2024 guidelines. It is labelled as a simulation because pretending otherwise would be the one dishonest thing in the build.
Your cases are readable only by you; that is enforced in the database, not in the interface. The public status page shows the shape of a case — department, stage, dates, deadline — and never its contents, because case numbers run in sequence and would otherwise be guessable. Email addresses are not verified in this prototype, which is a stated trade-off: an unverified address is not proof of identity.
Three. Reading your complaint into a routed case and working out which details the department will demand; reading the department's closing reply back to you in plain language; and the phone line, where Sarvam does the listening and speaking. If any of them is unreachable the site falls back to keyword rules, says so on screen, and still files your case. No model ever closes or reopens a case — only you can.
Let’s start with your story
Describe the problem. Check the details. Take the next step with a little help.
No account needed to start. Independent prototype.