Two kinds of number on this page. Please read which is which.
- The national figures are real and published by DARPG. They are cited where they appear.
- Every state figure is illustrative. No state-level feed exists behind this prototype and none is claimed. They show the shape of an argument about a measurement that is not being taken — they are not observations of any state's performance, and must not be read as a ranking of real administrations.
The public view
Disposal is measured, and published. Confirmation could be too.
DARPG already publishes how many cases were closed and how fast, openly and monthly — which is more transparency than most systems offer. There is simply no second column yet for whether the problem ended, because nothing collects it. This page shows what that column would look like beside the first.
What is actually published — CPGRAMS, national
1,88,969
disposed in April 2026
13 days
average, against a 21-day standard
5.01 lakh
came back, 2022 and 2025
93.84%
of appeals disposed — but almost nobody appeals
Sources: DARPG monthly report for April 2026; the 2024 Comprehensive Grievance Redressal Guidelines, which cut the standard from 30 days to 21; DARPG's 2026 analysis of recurring grievances; and the CPGRAMS appeals dashboard. The recurrence figure is the one that named this gap — its own conclusion asked for “a mechanism to track correction status.”
Real · published by DARPG
What citizens already told the government's own call centre
After a grievance is marked disposed, DARPG's feedback call centre rings the citizen and asks whether it was resolved. The answers are published every month. Between 1 January – 30 April 2026, 1,77,787 citizens were called and 76,407 (43%) said their grievance was not resolved. Of those who said it was, about 76% were satisfied.
This is the same question Sunwai asks — put by the government, after the file has closed, to a sample. Sunwai asks it of every citizen, before the file closes, and shows the answer on the case.
42,980
citizens called, Apr 26
43%
said not resolved
5,661
said resolved, but not satisfied
Month by month · citizens called, and what they said
Apr 26 · ministries with the most “not resolved” answers
- 1Ministry of Labour and Employment43%
- 2Department of Financial Services (Banking Division)42%
- 3Department of Telecommunications45%
- 4Ministry of Railways (Railway Board)45%
- 5Department of Posts34%
- 6Department of Consumer Affairs57%
- 7Ministry of Petroleum and Natural Gas14%
- 8Unique Identification Authority of India40%
- 9Ministry of Home Affairs63%
- 10Department of Military Affairs50%
Source: CPGRAMS Monthly Report – Central Ministries/Departments, April 2026, DARPG, Government of India, Chapter 7, Feedback Call Centre (pp. 38–39). Transcribed by hand; central ministries only. These are the government's figures, not Sunwai's, and are kept apart from the illustrative state figures below.
Illustrative — the measurement that does not exist yet
Across these figures, 1,01,459 cases were recorded as resolved and 47,487 were confirmed by the person who filed them. 53% closed with nobody ever asked whether it worked.
The encouraging part is how little it would take. One question, put to one person, at the moment a department reports the work done — which is all Sunwai adds, on every case.
36
states and union territories drawn
47%
agreed the problem had ended
53,972
never confirmed by anyone
1
question that would have caught it
Where the two records disagree most
Darker means a wider gap — more cases a department recorded as resolved that the citizen never confirmed had ended. Positions are schematic, not geographic.
Boundaries are schematic, not geographic or legal. Outline from Simplemaps. Hover or tab through a state to read its figures; click to open them.
How the gap is spread
States and UTs in each shade band
Widest gap
Fewest citizens agreed it ended
- 1Tripura23%
- 2Kerala23%
- 3Delhi23%
Narrowest gap
Most citizens agreed it ended
- 1Chandigarh66%
- 2Mizoram65%
- 3Karnataka63%
Ranked by how often the citizen agreed
Not by disposal rate. Every government dashboard already ranks disposal, and disposal is the number that does not tell you whether anything was fixed.
- 1Tripura23%
- 2Kerala23%
- 3Delhi23%
- 4Sikkim32%
- 5Meghalaya32%
- 6Himachal Pradesh32%
- 7Tamil Nadu36%
- 8Haryana37%
- 9Chhattisgarh38%
- 10Andhra Pradesh38%
Why rank by confirmation and not by disposal
DARPG already publishes disposal, and publishes it well. Repeating it here would add nothing. The only column this prototype can contribute is the citizen's own answer — and with it, the question gains a second half: not just how quickly cases were closed, but how often the people who filed them agreed.
What is real and what is synthetic in this prototype